Alternatively, you can start the. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your. Review Loan Application. png. When team members can visualize their role within a business process, you are less likely to. Process mapping will identify bottlenecks, repetition and delays. This flowchart with swimlanes template can help you: - Visualize a process step by step. the workflow analysis process itself, specifically the data collection method, process mapping technique, and resulting swim lane diagrams. Example 9: Business Process Swimlane Diagram Example This is a business process swimlane diagram example. entity map d. Especially as we head into the digital age, more and more. Process mapping. It is one of the most powerful ways for multi-disciplinary teams to understand the real problems from the patient’s perspective, and to identify opportunities for improvement. Basé sur la métaphore des couloirs de natation, un diagramme swimlane apporte clarté et responsabilité individuelle en plaçant les étapes d'un processus dans les couloirs horizontaux ou verticaux d'un employé, d'une équipe ou d'un. This diagram was created in ConceptDraw DIAGRAM using the Swim Lanes library from the Business Process Mapping solution. Swim Lane Map – A diagram illustrating an incident or operation and a process's subprocesses, hand-offs, and accountable pieces. This will be the main part of your swimlane. Write what the process should deliver as result and outcome, then you have the scope for the process owner to start mapping. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. Thus, you will make sure that the connecting arrows stick to the shapes if you need to change the position of the shapes later. Create. A swimlane diagram is a graphical representation of who does what and when in a process. There are a variety of process maps and there are even more names than the ones mentioned above, like stream maps or high-level process maps. ClickUp Swimlane Process Map Template 7. Swim Lane Map – Used to go further into an incident or operation and diagram all of a. There are 7 key steps to process mapping in laboratories. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. Process mapping consists of a collection of tools and methods used to understand an organization and its processes. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. Step 5: Download, share, and print. Edit this example. It can help you to identify and track the different tasks that need to be completed, and it can also help you to visualize the dependencies between tasks. e. They make it easy to modify the location of the steps of an. Visio is often listed as the go-to application for flowchart design, thanks to the wide variety of diagrams it can produce. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. Microsoft Visio. Example 2: Payroll Process - Swimlane Process Mapping Diagram. The process map is called a “swimlane” because the map resembles a pool with lanes identifying the different process groups. 2 libraries from the Business Process Diagram. Un diagramme swimlane est un organigramme qui indique le rôle de chaque intervenant dans un processus. Here are 6 types of process maps and when to use each one: 1. Value Stream Map ≠ Swim Lane Process Map Benefits Administrator Receive negative drug screen results Complete “New Hire Approval” form; send to recruiter Recruiter Sign “New Hire Approval” form Recruiter Sign “New Hire Approval” form Set up employee in SAP; notify hiring manager Hiring Manager Request laptop on “New Hire. SIPOC is an acronym that helps stakeholders identify the key elements of a process. TemplateLab Swim Lane Process Map Template. Quality Cost Time Flexibility. We recommend changing the page orientation to Landscape mode so you have more room to work with. Edit this example. The symbols you use in a swimlane diagram are the same as in a regular flowchart. Some people swear by them; others insist they’re a waste of time. It visualizes the process flow for meeting a new client. • Process Flow MapThe Swim Lane Diagram is just one of several forms of business process mapping that companies can implement. Detailed. It’s as simple as sketching out as many lanes as you have teams or people — so, if there are four teams involved in the process, you’ll need four lanes. 3. MS Visio (Microsoft Corporation,Redmond,Washington) isone ofthemost pop-ular programs for professional process mapping, and it is 4. To optimally use MS Word’s drawing capabilities, you’ll need to insert a “drawing canvas”. They provide a visual representation of complex processes, helping teams to identify inefficiencies and opportunities for improvement. Drop them when you see the orange connection indicator appear in the place you want the swimlane to go. The template opens with swimlanes already on the page. What Is Swim Lane Mapping? Making improvements in complex, cross-functional business processes can be challenging. Adding another swimlane for the shared task would present the problem of what function owns the new swimlane. Draw an arrow from one shape to another and move the connecting points until they turn green. You’ll often hear it called a process flowchart, workflow map, or business process mapping. 100% customizable slides and easy to download. Various software prod-ucts are available in the market. More specifically, a swimlane diagram groups these activities into swimlanes which are horizontal or vertical columns that contain all of the activities which fit into the category represented by that. A swim lane process map can assist you in tracking work that is conveyed between teams or departments. This map shows the key elements of a process including Inputs, Suppliers, Processes, Customers, and Outputs. 2. of Management Studies, PondicherrySwim lanes are visual elements used in Business Process Maps, Process Flow Diagrams and Flowcharts. If prompted, select Horizontal or Vertical for the swimlane orientation and click OK. It helps in identifying bottlenecks, improving communication, and ultimately enhancing the efficiency of a process. From the Shapes window on the right, add as many bands as you need. Rectangles capture the process steps, tasks,. In principle, this concept helps you make the process clearer by dividing work into subtasks. Underwriting Process Swim Lane Diagram. Example: The rectangle is a Process, the shape used for the main steps in the process. Download our Swim Lane Process Map Template, visually appealing pre-designed formats that assist you with a modern and innovative visual aid to present process flow diagrams related to your subject. Processes cross functional boundaries and borders, and swim lanes helps you see that movement. Verify the SIPOC diagram with project head and other stakeholders. 0. Process maps provide insight into a process, help teams brainstorm ideas for process improvement, increase communication and provide process documentation. false - Proponents of BPR suggest that organizations start the BPR process with a "blank sheet" of paper rather than try to understand and modify processes that may be severely outdated or dysfunctional. Learn how Swim Lane Mapping allows us to understand complex processes better and identify opportu. 1. A swim lane diagram is a flowchart that you can use to organize or plan for a project that will help you know the people who will be assigned a task. They are great for mapping the flow of steps, decisions that need to be made etc in a process. Swimlane diagrams are modeled using so-called swimlane nodes and table nodes, which. 85. More advanced applications of process mapping include its use as a tool to support partnership and engagement. The swim lane diagram is named swim lane because it is likely a swimming pool with lanes for every swimmer. If you’ve got a more complex process involving multiple players, a swim lane process map could be just the ticket. Swimlane diagrams are a type of process map that use horizontal or vertical lanes to separate the tasks and responsibilities of different roles or functions in a process. " Each lane is assigned an actor (which may be an individual, department, division, group, machine, entity, and so on), or even a phase or stage in a process, that is responsible for the activity or work. Show interactions, i. CFFs are process flow diagrams (or flowcharts) that divide the process into multiple lanes (called swim lanes), with each lane signifying a stakeholder, stage, group, or a sub-process. Also known as swim-lane diagram, these charts use lanes to represent which departments do what within a process, with each lane depicting which department -- or. The truth most likely lies somewhere in between, but for the sake of laying all cards out on the table, let’s discuss some of the pros and cons of using swim lane diagrams for your process mapping. Flowcharts can be simple or complex. Swim Lane diagrams are the variety of process flow diagrams and are based on the IDEF3 standard. What Is a Swimlane Diagram? A swimlane diagram is a type of flowchart that outlines who does what in a given process. Question: 8). What is a Swim Lane Process Map and Why We Should Use Them ? 4. A swimlane diagram is a type of process flow diagram (also sometimes called a cross-functional diagram) that features divisions or "lanes. The primary focus of a swim lane process map is to depict flows of objects, information, and money. Business process mapping documents and aligns business practices and workflow. Process maps help you to understand and to communicate the activities, or steps, in a process. It is a type of flowchart (swim lane chart) that provides a clear. . Framing (Defining) the Process •Boundaries (framing the process) –Major steps in the process from the trigger event to the end result (what is in the scope of this process?)To create a swimlane diagram in PowerPoint: You need to make use of the right shape for the right purpose for your swimlane diagram. A swimlane diagram is a type of process flow diagram (also sometimes called a cross-functional diagram) that features divisions or "lanes. There are 7 key steps to process mapping in laboratories. The maps arranged on a table where the columns or rows display the actors responsible for the steps. ‘As Is’ Process. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. This SIPOC diagram template can help you: - Document high-level business processes. D) creation of a document. Sometimes in a collaborative business environment, having a task span two swimlanes is a valid approach to a swimlane diagram and has a lot of meaning for the two functions involved. F. Although the following swim lane map doesn't adhere to the style outlined previously, using different colors for tasks, action steps, delays, etc. A productivity measure incorporating all of these inputs is a multifactor measure. Draw a short arrow if the next action is in the same swim lane. Step 4 – Draw the process flow chart. Explore our amazing collection, to get a professional-looking template of Swimlane Flowchart which helps you create cross functional flowcharts rapidly, in. 0, pools/swimlanes are of one of four element types for Business Process Diagrams. Step 6 – Add the information flow. Process maps are a powerful planning and management tool that help you improve and streamline a process's workflow. If so, it’s wise to note this before you begin actually creating the map in a later step. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. The process is divided into several swim lanes. ConceptDraw PRO diagramming and vector drawing software extended with Business Process Mapping Solution from the Business Processes Area of ConceptDraw Solution Park is ideal for drawing Business Process Maps and Swim. They each already have a swimlane on the chart. The Ultimate Guide to Swimlane Diagrams - Includes the history, primary purposes and benefits to using them, standard attributes and elements to include, and how to research. The format includes a section for a Swim Lane Map, the process’ information artifacts and documents, and the details of the time it takes for each activity and problems identified. The second step should be placed further along in the process to show that it occurs later in time, opposite that step's player. Thinking of the LinkedIn Learning on Operational Excellence. Business process mapping refers to the activities involved in defining what a business entity does to increase efficiency. Swim Lane How to draw: Draw a table of 5 columns for Suppliers, Inputs, Process, Outputs, and Customers. Process Mapping. TRUE. Excel Process Map for Basic Flowchart Template 9. A swimlane diagram not only depicts steps in the process but also separates each unit within the organization, diagramming interaction between different departments and providing a high-level view of the flow of control in a given process, and therefore the. Review Loan Application” where elaborated details. By default, you'll start with 4 lanes, but you can easily add or remove lanes as needed. It involves creating a process map, also referred to as a flowchart, process flowchart, or workflow diagram . Step 3: Create swimlane categories. The purpose of process mapping is for organizations and businesses to improve efficiency. Fast Swimlane Diagram tool to draw Swimlane Diagram rapidly and easily. Swim lanes, a type of workflow map, can be helpful in clarifying the responsibilities of each care team member, a key part of Key Driver 4: Create and support. SEO Title: Swim Lane Diagram. Efficiency. This slide is designed with a creative design with a text area. Its Use. 6. 1. Process lab mapping is a visual representation of a laboratory process. Simple. Define the process flow, its inputs, and its outputs. Using shapes, a basic flowchart helps visualize the process. "Business process mapping refers to activities involved in defining what a business entity does, who is responsible, to what standard a business process should be completed, and how the success of a business. Process Flow Mapping using “Swim Lanes”. For this, access Insert > Shapes and select the arrow shape. Use Levels. Every swim lane diagram should have at least two. Using process mapping software, process maps show a series of events that produce an end result. Process Mapping practice to identify and understand who is supplying and what to each of the steps in a process flow, and what these steps are outputting and to whom. 1. Join for free. For a horizontal swimlane diagram, you can widen. Apply for a Loan. 5. Three teams are involved in processing a can of soup: Processing: filling the can with soup. Below is the same process map as above, but with swim lanes. 2- Rahaf AlGhunaim 436000213. Process Mapping: Tools and Techniques A swim lane process map sometimes called a cross-functional diagram, is a process flowchart that provides more information on who does what than a top down. Note: If you drop a new swimlane onto a process. swim lane map c. Make a free swimlane diagram. Download scientific diagram | Swim-lane process map. We place each task (or step) in the corresponding lane. In the Categories list, click Flowchart. 7) Which tool should be used to track the movement of a customer's complaint from one department to the next until it is resolved? A) process map B) swim lane map C) entity map D) data flow map. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. They are ideal for process mapping, project. As you can see, a swim lane diagram allows for the visual mapping of. Second, the shared artifact resulting from the mapping can be used amongst your team, organization, or partners to communicate an understanding. To keep the job manageable, the only drinks that are available are: Coffee Tea. Kickstart the project planning process by establishing a clear goal with target start and end dates. The Free Swimlane Diagram Template for PowerPoint carries two swim lane diagram designs: horizontal & vertical layouts. You can export it in multiple formats like JPEG, PNG and SVG and easily add it to Word documents, Powerpoint (PPT) presentations, Excel or any other documents. Very fast video on how to create and use a Swim Lane Process MapA swim lane diagram is a type of process map that identifies the steps in a process and the person who is in charge of it. They were developed by Lynn Shostack for usage in projecting. Download the Swim Lane template. On a blank PowerPoint slide, navigate to the insert tab and click “Shapes. When you do, you’ll see a new tab appear on the ribbon: Shape Format. Both designs are provided in white & dark background colors. 1. b. Examples include the ordering and delivery of drugs to health centres, auditing. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. Step #5: Map the process steps. You can quickly add vertical or horizontal swimlanes with a click of a button. That’s why you need to know what a swimlane is in project management. The diagram includes different sections (similar to swim lanes in a pool), with each section representing a department, role, or stakeholder. Draw an arrow from one shape to another and move the connecting points until they turn green. e. Many computer programs have tools to. It could be anything from a customer order to a manufacturing process. I recently had to create a swimlane flowchart, and in the process, I had to decide which tool to use. However, using a purpose-built tool instead will make process management easier because:What are cross functional flowcharts. Therefore, you may want to highlight specific swim lanes and specific process steps in order to get the message across. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. A cross-functional flowchart, also known as swimlane flowchart is a type of flowchart that helps describe business process. You use Pool Lanes to group a set of BPMN Swimlanes, just like in real life, this is the metaphor behind those names. A measure of process performance; the ratio of outputs to inputs. Use this important process mapping tool to. To change shape colors in your swimlane PowerPoint, click on one of the shaded process steps to select it. - Identify suppliers, inputs, processes, outputs, and customers. A swim lane map divides the detailed process map into categories based on who is in charge of each step. Single-factor productivity. As an advanced flowchart software, VP Online's swimlane diagram tool helps you create swimlane diagram quick quickly and easily. Using information from the surveys and workflow assessments, create the site-level swim lane workflow process map as follows: Outline all departments offering. Silo flowchart. Swim Lane process maps are used to easily communicate a lot of information. Continue in this fashion until all the steps have been placed in the respective lane of the responsible player. The acronym stands for supplier – inputs – process – outputs – customer. No more having to use Microsoft Visio when you can download in PPT directly and just edit the text to get started. A swim lane process map, also known as a cross-functional flowchart or a process map, is a visual representation of a process that shows the various steps, activities, and departments or individuals involved. These arrows will show the process flow from one swimlane to another. Diagram and plan for the future with Lucidchart. Prepare a Business Process Map (Swim Lane) to document the following Payroll Processing System: As the internal auditor for No-Wear Products, you have been asked to. Prepare your document. Swim lanes are visual elements used in Business Process Maps, Process Flow Diagrams and Flowcharts. Edit this example. Visio. Process Mapping - is a diagrammatic representation of the flow of information and/or material in a process. improve the process. ClickUp Simple Mind Map Template 8. These process symbols can be put in the following categories: process/operation symbols, branching and control of flow. In the current, dynamic business landscape, staying organized and efficient is paramount to success. Businesses can use process maps to design and plan new projects, document processes, encourage autonomy, communicate ideas and analyze work efficiency. Pools and swim lanes. In a swimlane flowchart, time flows from left to right; the process crosses lanes as it traverses departments on its journey from start to finish. how each participant interacts with the process, by drawing arrows between the steps in the swimlanes. Most of the times it is also more detailed than a. 6 $/car c. Tasks, documents, data, and other items may be included. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. Template: Swim Lane Process Map (Excel) Step 3: IMPROVE. This framework gives you a broad,. Process maps also help you to see the relationships between inputs and outputs in a process and to identify key. Furthermore, they also provide support for interactively working with the rows and. The use of Swim Lanes to Simplify the Process. It can also be expanded to show times— when tasks are done and how long they take. Include the words “Start” or “End” within the shape for clarification. Like Reply 1 Reaction To. Even if technical service departments become more project focused for some activities, processing orders and materials continues to be a primary aspect of this core library functional area. Usually it is a Swimlanewithout the lanes and the documents. Step 1: Format Height and Width of Cells. Series resources available at more detailed workflow is illustrated in Figure 2 using a swim-lane format with an emphasis on roles. Extensive image library—over 700 topic images, icons, and symbols to add to your bubble maps. At this point, with all the collected information and lanes, it’s time to map the process out by putting the relevant tasks in the corresponding lanes. 2. File type: png. The actors may be persons, departments or organizations. Swim lane diagrams (also called ‘Rummler-Brache Diagrams’ and ‘Cross-Functional Flowcharts’) are a great way to break-down a process and visualise its steps. Swim Lane Diagram - Recruiting Process. You can easily edit this template using Creately's flowchart maker. The activity diagram, also known as a swim-lane diagram or cross-functional flowchart, describes how a set of activities are coordinated to provide a service. Listed below are 10 swimlane templates that you can download, explore, and include in your projects for citing important facts and figures. And there are a lot of trade-offs in interfaces in the. B) swim lane. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. Step #2 – Developing the S&I (Suppliers and Inputs) of the SIPOC. 87, 50. 7 steps to create a Process Flow Diagram. Process Mapping. Alternatively called functional band on various platforms like Microsoft Visio, this is used to make process flowchart for each units of a specific. It helps you establish standards and procedures or can be used as a guide for tasks. On you next project, try using swim. 11 Swim Lane Diagram Excel Template Exceltemplates. Pools are the largest component of a BPMN diagram. analyze the process. Drag more swimlane shapes from the Shapes window. A process map that graphically arranges the process steps so that the user can see who is responsible for each step. Workflow mapping is one of the quality improvement tools used to support Key Driver 2: Implement a data-driven quality improvement process to integrate evidence into practice procedures. Besides the most commonly used name, swim lane diagram, it is also called functional bands (in Microsoft Visio) or swimming lanes process mapping. Process mapping is a technique used to visually represent a step-by-step internal business process. A widget-making company shows each step; from receiving an order for a widget, through widget delivery. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. 2. This cross-functional flowchart sample represents the payroll process mapping. You can use simple methods (such as post-it notes) or different computer. When creating a swimlane diagram, decide how many swimlanes mean by the number of department sections of fragmentation you need in your swim lane diagram software. How to draw: Draw a table of 5 columns for Suppliers, Inputs, Process, Outputs, and Customers. A swim lane map is similar to a flowchart in that it maps out a process, decisions, and loops; howe ver, a swim lane. The first step in creating your swimlane diagram in Excel is to adjust the height and width of the cells in your spreadsheet. Our slide show has a simple swim lane diagram created in PowerPoint. A swim lane map has three elements: time, people (or job functions), and tasks/processes. Identify the swimlanes: Next, identify the swimlanes you want to include in the diagram. In this case there are 6 lanes, because many agents participate in the process, with a lane for each of them: Change indicator, Emergency. 2. Flowcharts and process maps are both very powerful visual tools that can break down the steps of a workflow or process into an easy-to-digest representation. How To Make a Flowchart Learn More Flowchart Symbols Learn More Other Flowchart Types Learn More With SmartDraw, You Can Create Many Different Types of Diagrams,. A Swimlane diagram is a process map that utilizes lanes to demonstrate a business process. Swimlane diagrams can uncover duplicated efforts, redundancies, inefficiencies, and bottlenecks. A process. a detailed map that identifies that specific activities that make up the informational, physical, and/or monetary flow of a process. My first thought was Lucidchart because that’s what the cool kids are using; however, I didn’t want to have to buy a license and have to deal with introducing a new tool to our ecosystem. Representing each lane as. g. Insert a rounded rectangle on the top of a swim lane to visualize start point and name it; Add a connection. Step 4: Play with aesthetic elements. You can use a basic flowchart when: Planning new projects. Benefits of process mapping Process mapping is a really simple exercise. Benefits of Using a Dedicated Tool. It is called a swim lane diagram because the rows for each responsible. An appropriate measure of productivity is: a. Oval – Represents the start and end of a process or flowchart. Processes can be mapped using several methods, including: Flowcharts, which use geometric shapes and lines to outline the business process; Swim lanes,. 6- Lojin Zuhair Rahbeeni 437004907. Step 5 – Add the material flow. Open this template to view a detailed example of a SIPOC diagram that you can customize to your use case. In BPMN 2. BPI Step 3: Improve (PDF) Template: Root Cause Analysis (Excel) Template: Improvements List (Excel)Type 1 Process Map: SIPOC Map. Swim lane diagrams take advantage of the same shapes and symbols found in flowcharting. The Microsoft 365 Marketing Team. 4. The Recreation pool and Leisure pool. Set the start point of the process. A: The primary purpose of a Swim Lane Process Map is to visually represent a process in a way that clearly defines roles, responsibilities, and the flow of tasks. With their help organization diagrams are combined with process flow, as they visually display an object of the production system which is charged with given concrete processes in general flow of. Swim Lane Mapping - is a type of process map which is useful when the process spans across multiple teams. Office processes, and project processes in particular, are different. A laundry tracks clean linen output in pounds and their inputs of gas, water, electricity, and labor. Process mapping provides a structural analysis approach and a capability of delivering systematic outputs. This sample is a swimlane flowchart redesigned from the "Approvals. Various tools and features to facilitate brainstorming and strategic planning. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. Continue reading "Swim Lane. Understanding Swim Lanes to me is a fundamental component of understanding Process Management, so let's dig in on that term today. Here in this diagram, three participants (the client, online shop, and courier company) interact with each other to place an online order. Traditional VSM´s are used to describe the flow of physical products, in which a product is built by adding value to it in different linear steps. A process flow diagram helps detail the relationships between the components of a project or industry. Most swimlane diagrams look similar to a flowchart (representing. Take a deep breath and see his comments below. The car wash employs 5 washers at $6 per hour. FALSE. 1. Format the height and width of the cells. So let's take a look at first an incomplete swim lane diagram, the top diagram. B) start or finish point. A Swimlane Diagram – is pretty close as an user journey map or also known as a customer journey map – as user and customer journey map visually illustrates most often one user flow through a process or site, starting with initial contact or discovery, and continuing through the process of engagement or work process – a Swimlane Diagram. Swim lane business process maps are the type of flow charts that show the organization structure. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. A swim-lane flowchart is one type of process flowchart. Key Stages in Effective Process Mapping. By mapping out a process, you can locate inefficiencies and bottlenecks that slow work down. These are the steps for developing a VSM: Step 1 – Create a SIPOC chart. Metrics-Based Process Mapping: What, When & How - Download as a PDF or view online for free. During any process improvement initiative, swimlanes help identify not just the bottlenecks in a process, but also which department is responsible for them. map a cross functional process. map the value of the process d). These diagrams vividly display tasks, roles, and responsibilities within a process, simplifying the understanding, analysis, and improvement of workflows. Customize your swimlane diagram. Identify the process you want to map out and identify key steps, decision points, and the roles or actors involved.